Responsible Gaming at hajee — Play Within Your Limits

Gaming as Entertainment — Our Commitment

At hajee, we believe that online betting and casino gaming are forms of entertainment and leisure — nothing more. Cricket betting on BPL and IPL, live casino games, slots, and crash games should be enjoyable experiences, not a way to generate income or to cope with personal, financial, or emotional difficulties.

hajee takes its responsibility to players seriously. We have built a range of player protection tools directly into our platform so that every hajee user in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh can set boundaries, take breaks, and access support whenever it is needed. These tools are available free of charge and can be activated at any time through your account dashboard or by contacting our support team.

Responsible gaming at hajee is not just a legal requirement — it is a core part of who we are. We want every player in Bangladesh to enjoy hajee safely, sustainably, and in a way that never puts their financial wellbeing or personal relationships at risk.

Our Player Protection Tools

hajee provides the following tools to help you stay in control of your gaming activity. All tools are accessible through your account settings or by contacting support at [email protected].

Deposit Limits — Keeping Your Spending in Check

One of the most effective ways to maintain responsible gaming habits is to set a firm limit on how much money you deposit into your hajee account. hajee allows you to set deposit limits across three time frames, and any reduction in your limit takes effect immediately.

• Daily deposit limit: set a maximum amount you can deposit in a single 24-hour period. Once the limit is reached, no further deposits are accepted until the period resets.
• Weekly deposit limit: set a maximum amount you can deposit across a rolling 7-day window. Ideal for players who prefer to manage their budget on a weekly basis.
• Monthly deposit limit: set a maximum amount you can deposit within a calendar month. Reducing your monthly limit comes into effect immediately; increasing it requires a 7-day cooling-off period before it takes effect.
• Deposit limit requests submitted by players via [email protected] are processed within 24 hours Bangladesh Standard Time. Reductions take effect on the same business day.

Session Time Limits — Know When to Stop

Extended gaming sessions can reduce awareness of time and lead to decisions that would not be made with a fresh perspective. hajee's session time limit tool allows you to set a maximum duration for each gaming session. When your chosen time limit is reached, you will receive a notification and the platform will encourage you to take a break before continuing.

• Session reminders are sent at the halfway point and again when 10 minutes remain in your chosen session window, giving you advance notice to wrap up your activity.
• You may extend your session limit at any time, but a minimum 5-minute reflection pause is required before the extension takes effect.
• Reducing your session time limit takes effect immediately. We strongly recommend setting realistic session limits before you begin playing — it is easier to stick to a limit decided in advance than one set while already engaged in a game.

Cooling-Off Periods and Self-Exclusion

Sometimes the best approach is to step away from the platform entirely for a period of time. hajee offers two distinct tools for this: a short-term cooling-off period and a longer-term self-exclusion option.

Cooling-Off Period

A cooling-off period is a short, temporary break from your hajee account. Available durations are 24 hours, 48 hours, or 7 days. During a cooling-off period your account is suspended — you cannot log in, place bets, or make deposits. Your account balance is preserved and you may withdraw existing funds during the cooling-off period by contacting support. Cooling-off periods take effect immediately upon request and cannot be cancelled early.

Self-Exclusion

Self-exclusion is for players who feel that gambling has become or is becoming a serious problem in their life. hajee offers self-exclusion periods of 1 month, 3 months, 6 months, and permanent self-exclusion. During a self-exclusion period your account is fully closed to all activity — login, deposits, betting, and casino play are all blocked. Promotional communications from hajee are also suspended. Self-exclusion periods cannot be lifted before their expiry date except in extraordinary circumstances reviewed by our responsible gaming team.

How to Activate Self-Exclusion on hajee

Activating self-exclusion on hajee is straightforward. Follow these steps to protect yourself:

1. Log in to your hajee account using your registered mobile number and password.
2. Navigate to Account Settings and select the Responsible Gaming section.
3. Choose Self-Exclusion, select your preferred duration (1 month, 3 months, 6 months, or permanent), and confirm your selection.
4. Alternatively, email [email protected] with the subject line SELF-EXCLUSION REQUEST and include your username and chosen exclusion duration. Our team will process the request within 24 hours.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience. Being aware of the warning signs — in yourself or in someone you care about — is the first step toward getting help. The following are recognised indicators that gambling may be becoming harmful:

• Spending more money on gambling than originally intended, or chasing losses by placing additional bets to try to win back what was lost.
• Gambling with money that is needed for essential living expenses such as rent, bills, food, or school fees for children.
• Feeling restless, irritable, or anxious when not gambling, or using gambling as a way to escape stress, anxiety, depression, or boredom.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling, or hiding betting activity from loved ones.
• Borrowing money from others — including bKash mobile money transfers from family or friends — specifically to fund gambling activity.
• Repeatedly attempting to cut back on gambling but finding it difficult or impossible to do so despite genuine intention.
• Neglecting work, studies, family responsibilities, or social relationships due to time spent gambling.
• Feeling a constant preoccupation with gambling — thinking about past bets, planning future sessions, or reliving wins and losses repeatedly.

Protecting Young People

hajee is a strictly adult platform. We take the protection of minors extremely seriously. No person under the age of 21 is permitted to register, deposit funds, or participate in any betting or casino activity on hajee.pro.

If you share a device with family members, including children or teenagers, we strongly recommend the following precautions to prevent underage access to gambling platforms:

• Always log out of your hajee account when you have finished playing and never save your login credentials on a shared device.
• Use your mobile device's screen lock or app lock features to prevent children from accessing gambling apps or websites on your phone.
• If you suspect that a minor has accessed your hajee account or registered their own account, notify us immediately at [email protected] so we can investigate and take immediate action to protect the minor.

Financial Wellbeing and Responsible Betting

Managing your finances carefully is an essential part of responsible gaming. hajee encourages all players in Bangladesh to follow these practical guidelines when deciding how much to bet:

• Only ever bet money you can genuinely afford to lose. Before placing any bet, ask yourself honestly: would losing this amount affect my ability to pay for rent, food, utilities, or other essential needs in Dhaka or wherever you live in Bangladesh?
• Set a strict personal betting budget at the start of each month and treat it as an entertainment expense — just like money spent on a cinema ticket or a meal out. Once the budget is spent, stop playing until the next month.
• Never try to recover losses by increasing your bet size or making additional deposits. Chasing losses is one of the most common patterns associated with problem gambling and rarely results in recovery — it almost always makes the situation worse.
• Keep a record of your deposits and withdrawals using hajee's built-in activity history. Reviewing your spending regularly — especially after a losing run — helps maintain an accurate picture of your actual costs and prevents gradual budget creep.

Getting Help — Contact hajee Support

If you are concerned that gambling is becoming a problem for you or someone you know, please do not hesitate to reach out. The hajee support team is available 24 hours a day, 7 days a week, and treats all responsible gaming requests with complete confidentiality and without judgement. We can help you activate deposit limits, cooling-off periods, or self-exclusion immediately — no questions asked, no waiting period for protection tools.

Remember: asking for help is a sign of strength, not weakness. Thousands of players across Bangladesh manage their gambling responsibly every day with the right support in place. hajee is here to help you do the same — at any time, without judgement, and completely free of charge.