hajee Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how hajee ("hajee", "we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") when accessing or using the services available at hajee.pro, including cricket betting, live casino gaming, slot games, crash games, and all associated payment and account services (collectively, the "Services").

By registering an account or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use the Services. This Policy should be read alongside hajee's Terms and Conditions.

Our Privacy Commitments at a Glance

1. Information We Collect

hajee collects personal information from you in three principal ways: information you provide directly when using the Services, information collected automatically as you interact with the platform, and information received from third-party service providers. The categories of information we collect are described below.

Information You Provide Directly

• Registration information: your Bangladesh mobile number, chosen username, and password created at account registration.
• Identity verification (KYC) documents: where required, government-issued identity documents, date of birth, and proof of address submitted for account verification purposes.
• Payment information: mobile wallet identifiers (bKash account number, Nagad number, Rocket number, or Upay number) used for deposits and withdrawals. hajee does not store full card numbers or mobile banking PINs.
• Support communications: messages, emails, and any other correspondence you send to the hajee support team, including details of any complaint or query you raise.

Information Collected Automatically

• Device and technical data: device type, operating system version, browser type, screen resolution, and unique device identifiers used to optimise the platform for your device.
• Usage data: pages visited, session duration, games played, bets placed, features accessed, and navigation patterns within hajee.pro, collected to improve platform performance and user experience.
• IP address and approximate location: your IP address and derived approximate geographic location (city or district level), used for fraud detection, responsible gaming enforcement, and platform localisation.
• Cookie and session data: session tokens, preference cookies, and analytics identifiers placed on your device when you use hajee.pro. See Section 5 (Cookies) for more detail.

Information Received from Third Parties

• Payment providers: transaction confirmation data from bKash, Nagad, Rocket, and Upay, used to verify deposits and process withdrawals.
• Identity verification partners: where third-party KYC services are used to verify your identity documents, those providers may share relevant identity confirmation data with hajee.
• Fraud and security services: third-party fraud detection providers may share risk signals and device fingerprint data with hajee to help protect your account and other players from fraud.

2. How We Use Your Information

hajee uses your personal information for the purposes set out in the table below. We process your data only where there is a lawful basis for doing so, as described in Section 3.

3. Legal Basis for Processing Your Data

hajee processes your personal data only where one of the following lawful bases applies:

1. Contractual necessity: processing is required to fulfil the contract between you and hajee — for example, to create your account, process deposits and withdrawals, and provide access to betting and casino services.
2. Legal obligation: processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC obligations, and responsible gaming regulations.
3. Legitimate interests: processing is necessary for hajee's legitimate business interests, including fraud prevention, platform security, and improving the quality of the Services, provided these interests are not overridden by your rights and interests.
4. Consent: where you have given specific, informed consent for a processing activity — for example, to receive promotional communications from hajee — we process your data on the basis of that consent. You may withdraw consent at any time by contacting [email protected].

4. Sharing Your Information

hajee does not sell, rent, or trade your personal information to third-party marketing or advertising companies. We share your data only in the limited circumstances described below.

Service Providers

hajee works with carefully selected third-party service providers who process personal data on our behalf and under our instructions. These include payment processing partners (bKash, Nagad, Rocket, Upay), identity verification (KYC) providers, game software providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe), fraud detection services, and hosting and infrastructure providers. All service providers are required to maintain appropriate data security standards and are prohibited from using your data for any purpose other than performing the services for which they have been engaged by hajee.

Legal and Regulatory Disclosure

hajee may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by applicable law, court order, or regulatory requirement. This includes disclosures required under anti-money laundering legislation. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of hajee's assets, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, we will take reasonable steps to ensure that your data continues to be protected in a manner consistent with this Policy and will notify you of the transfer via the contact details associated with your account.

5. Cookies and Tracking Technologies

hajee uses cookies and similar tracking technologies on hajee.pro to ensure the platform functions correctly, to remember your preferences, and to analyse how the platform is used so we can continue to improve it. The types of cookies we use are as follows:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies used for fraud detection. These cookies cannot be disabled without affecting your ability to use the Services.
• Preference cookies: used to remember your platform settings and preferences, such as language selection, so that you do not need to re-enter these on each visit.
• Analytics cookies: used to collect aggregated data about how visitors use hajee.pro — which pages are visited, how long sessions last, and which features are used most frequently. This data is used in aggregated form to improve the platform and is not used to identify individual users.

You can manage or disable non-essential cookies through your mobile browser's settings. Please note that disabling certain cookies may affect the functionality of hajee.pro. Continued use of the platform after being informed of our cookie use constitutes your consent to the use of cookies as described in this Policy.

6. Data Retention

hajee retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business need. In general, account-related data (including registration information, KYC documents, and transaction records) is retained for a minimum of five years following account closure, consistent with anti-money laundering record-keeping requirements. Support communications are retained for a minimum of two years.

Where data is retained solely for legal compliance purposes and is no longer needed for the delivery of the Services, hajee will restrict access to that data internally so that it is only accessible to staff with a specific legal or compliance need. When the retention period expires, data is securely deleted or irreversibly anonymised.

7. Data Security

hajee implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and hajee.pro, secure server infrastructure with access controls and activity monitoring, regular internal security reviews and vulnerability assessments, and strict access controls ensuring that only authorised hajee staff can access personal data, limited to what is necessary for their specific role.

While hajee takes reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hajee will notify affected users as soon as reasonably practicable after becoming aware of the breach and will take all reasonable steps to mitigate any harm.

8. Your Privacy Rights

As a hajee user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered mobile number for account identification purposes.

1. Right of access: you have the right to request a copy of the personal data we hold about you, along with information about how we use it.
2. Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
3. Right to erasure: you have the right to request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
4. Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to our processing of it.
5. Right to withdraw consent: where we process your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

9. Protection of Minors

hajee is strictly a 21+ platform. We do not knowingly collect, use, or retain personal data from any person under the age of 21. If hajee becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a hajee account, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

10. Changes to This Privacy Policy

hajee reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the contact details associated with their account.

Your continued use of the Services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. If you do not agree to the revised Policy, you must stop using the Services and may request account closure by contacting [email protected].

11. Contact and Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hajee handles your personal data, please contact the hajee support team. All privacy-related enquiries are handled by our support team and will be acknowledged within 24 hours Bangladesh Standard Time (BST, UTC+6).