hajee Terms & Conditions — Please Read Before Using This Platform

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player") and hajee ("hajee", "we", "us", "our") governing your access to and use of the services available at hajee.pro, including but not limited to sports betting, live casino gaming, slot games, crash games, and all related features and payment services (collectively, the "Services").

By accessing or using the Services in any way — including browsing the platform, creating an account, making a deposit, placing a bet, or participating in any promotion — you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the Services.

Key Terms at a Glance

1. Eligibility

The following eligibility requirements apply to all users of hajee. By using the Services you represent and warrant that you meet all of these requirements at the time of registration and on a continuing basis:

1. You are at least 21 years of age. hajee is strictly a 21+ platform. Persons under the age of 21 are not permitted to register, deposit, wager, or claim any bonus under any circumstances.
2. You are a resident of Bangladesh and are using the Services from within Bangladesh. It is your responsibility to ensure that your use of the Services complies with applicable local laws.
3. You are registering as an individual and not as a corporate entity, agent, or on behalf of any third party. Only one account per person is permitted. Duplicate accounts will be closed and any balance may be forfeited.
4. You are not a current or former employee, contractor, director, or close associate of hajee or any of its affiliated entities, game providers, or software suppliers.

2. Account Registration and Security

To access the full range of hajee Services, you must create an account by providing a valid Bangladesh mobile number and a secure password. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Accurate Information

You must provide accurate, complete, and up-to-date information when registering and when hajee requests verification documents as part of its KYC (Know Your Customer) procedures. Providing false, misleading, or incomplete information may result in the immediate suspension or permanent closure of your account without prior notice, and any balance held at the time of closure may be forfeited.

Account Security

You are solely responsible for the security of your account. hajee strongly recommends the following security practices:

1. Use a strong, unique password of at least 8 characters containing a mixture of uppercase letters, lowercase letters, numbers, and symbols. Do not reuse this password for any other service including bKash, Nagad, or any bank account.
2. Do not share your password, OTP, or account credentials with any third party, including individuals claiming to be hajee staff. hajee will never ask for your password or wallet PIN via phone, SMS, or chat.
3. Notify hajee support immediately at [email protected] if you believe your account has been accessed without your authorisation. hajee will investigate and take appropriate action, which may include suspending the account to prevent further unauthorised activity.

3. Deposits, Withdrawals, and Payment Methods

All financial transactions on hajee are conducted in Bangladeshi Taka (BDT) via supported Bangladesh mobile financial services. hajee does not accept deposits or process withdrawals via international wire transfer, cryptocurrency, or any payment method not explicitly listed as supported on the platform.

hajee processes all transactions in Bangladesh Standard Time (BST, UTC+6). Transaction records are available in your account history for a period of 12 months. If you believe a transaction has been processed incorrectly, contact [email protected] within 14 days of the transaction date.

4. Bonuses and Promotions

hajee offers bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, and seasonal promotions tied to major cricket events such as BPL, IPL, and the T20 World Cup. All bonuses are subject to the following general terms, in addition to any promotion-specific terms communicated at the time the offer is made:

1. All bonuses are subject to wagering requirements as specified in the applicable promotion terms. Until the full wagering requirement is met, bonus funds and any winnings derived from bonus funds may not be withdrawn.
2. Bonuses are issued to one account per household, device, IP address, and mobile number. Attempting to claim a bonus multiple times using different accounts or identity documents constitutes bonus abuse and will result in the cancellation of all associated bonuses and suspension of all related accounts.
3. hajee reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. In the event of a dispute regarding the terms of a bonus, the decision of hajee is final.
4. Bonuses credited in error — whether due to a technical fault, human error, or system glitch — may be reclaimed by hajee at any time. If a withdrawal has already been processed using erroneously credited funds, hajee may deduct the equivalent amount from the player's account balance.
5. Bonuses may only be used for the purpose specified in the promotion — for example, a cricket betting bonus may be restricted to sports markets only and may not be used in the casino or on crash games. Misuse of a bonus in a restricted product area will result in the forfeiture of the bonus and associated winnings.

5. Betting and Gaming Rules

By placing a bet or participating in any casino game on hajee, you acknowledge and accept the rules governing that specific product. The rules for each product — including sports betting, live casino, slots, and crash games — are available within the relevant section of the hajee platform.

Sports Betting

hajee offers pre-match and in-play sports betting on cricket (including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures), football, kabaddi, and other sports. Odds are expressed as decimal odds and are subject to change up to the time a bet is confirmed. Once a bet is confirmed, the odds are fixed. Bets placed on events that are subsequently cancelled, postponed without rescheduling, or abandoned will be settled as void and the stake will be returned to the player's balance.

Casino and Slot Games

All casino games available on hajee, including live dealer tables and slot titles, use certified Random Number Generator (RNG) software. The Return to Player (RTP) percentage for each game is set by the software provider and is available within the game information panel. The following additional rules apply to casino gaming:

1. The minimum bet in casino games is determined by the individual game provider and is displayed within the game interface. hajee does not set a universal minimum casino bet.
2. Winnings from casino games are credited to your real-money balance immediately upon game round completion. Where a technical fault causes a game to malfunction mid-round, the round will be voided and the stake returned to the player's balance.
3. Progressive jackpot games, where available, are governed by the rules set by the jackpot network operator. hajee is not liable for any jackpot claim disputes that arise from the game provider's own terms and conditions.

6. Prohibited Conduct

The following conduct is strictly prohibited on hajee. Engaging in any prohibited conduct may result in the immediate suspension or permanent closure of your account, forfeiture of any balance, and where applicable, reporting to relevant authorities:

1. Using any automated software, bot, script, or artificial intelligence tool to place bets, interact with casino games, or circumvent any part of the platform without explicit written permission from hajee.
2. Colluding with other players to fix match outcomes, manipulate casino game results, or gain an unfair advantage over the platform or other players in any way.
3. Registering multiple accounts or using another person's identity, payment method, or mobile number to circumvent eligibility requirements, claim duplicate bonuses, or evade account restrictions.
4. Engaging in or facilitating money laundering, terrorist financing, or any other financial crime through the use of hajee's deposit, withdrawal, or payment services.
5. Attempting to hack, reverse-engineer, introduce malware, or otherwise compromise the integrity of the hajee platform, its servers, game software, or any third-party systems integrated into the platform.

hajee's determination as to whether prohibited conduct has occurred is made at its sole discretion based on available evidence. Players who believe a prohibited conduct finding has been made in error may submit a formal dispute to [email protected] within 30 days of being notified of the account action.

7. Responsible Gaming

hajee is committed to providing a safe and responsible gaming environment. Online betting and casino gaming are forms of entertainment and must never be treated as a source of income or a means of resolving financial difficulties. hajee requires all players to set personal deposit limits, session time limits, or self-exclusion periods via their account dashboard if they feel their gaming is becoming problematic. Players may also contact hajee support at [email protected] to request a voluntary self-exclusion or cooling-off period at any time.

hajee is a 21+ platform. If you believe you or someone you know may have a gambling problem, stop playing immediately and contact hajee support. Full details of hajee's responsible gaming tools, self-exclusion procedures, and support contacts are available on the Responsible Gaming page. By using the Services you confirm that you are not using gambling as a way to cope with stress, anxiety, depression, or any other personal or financial difficulty.

8. Limitation of Liability

To the fullest extent permitted by applicable law, hajee's liability to you in connection with the Services is limited as follows:

1. hajee is not liable for any loss of winnings, loss of data, loss of revenue, or any indirect, consequential, incidental, or punitive damages arising from your use of the Services, even if hajee has been advised of the possibility of such damages.
2. hajee does not guarantee uninterrupted or error-free access to the Services. Scheduled and unscheduled maintenance, network outages, and third-party system failures may cause temporary interruptions. hajee will use reasonable efforts to restore Services promptly but accepts no liability for losses caused by service interruptions.
3. In the event that hajee is found liable for any claim arising from the Services, hajee's total aggregate liability to you will not exceed the total net deposits made by you to your hajee account in the 30 days immediately preceding the event giving rise to the claim.

9. Amendments and Governing Law

hajee reserves the right to amend, update, or replace these Terms at any time. Where changes are material, hajee will endeavour to provide reasonable notice to registered players via the contact details held on their account. Your continued use of the Services following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Services and may request account closure by contacting [email protected].

These Terms are written in the English language. In the event of any conflict between the English version of these Terms and any translated version, the English version shall prevail. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with applicable law. Any dispute not resolved through direct communication with hajee support may be referred to binding arbitration.

10. Contact and Dispute Resolution

If you have any questions about these Terms, wish to raise a complaint, or need to report a suspected security issue with your account, please contact the hajee support team. Our support team operates 24 hours a day, 7 days a week and will acknowledge your query within 24 hours Bangladesh Standard Time (BST, UTC+6). Contact details are as follows: